Pronto application
Account, staff, and owner workflows
No incident posted
Support & status
Answers, operational updates, and a clear path to help.
Start with the checks below. If you still need help, email our team with the location name, time of the issue, and any reference shown on screen.
Email Pronto supportCurrent status
No active incident is posted
Last reviewed: support page publish
This page reports confirmed incidents; it does not claim live component monitoring. If your location is affected and no incident appears here, contact support so we can investigate.
Customer intake
Waitlist joins and booking requests
No incident posted
Notifications
Transactional email and SMS delivery
No incident posted
Quick help
Troubleshoot before you wait
Owners and staff
- Refresh once and confirm you are signed into the intended location.
- Check Location setup for intake, service, staff, or billing warnings.
- Record the time, affected customer reference, and exact message before retrying.
Customers
- Use the same phone number and location link used for the original request.
- Keep the queue or booking reference shown after submission.
- Contact the location directly for timing or service questions.
Privacy requests
Access, correct, export, or delete customer data
Contact the service location first because it controls its customer records. For platform assistance, email Pronto with the location name and request type. Do not include sensitive identity documents in the first email; we will provide a verification path.